I knew there was a reason why i loved TJMaxx so much. Besides filling my closet, having reasonable prices they company has great customer service. The company takes the time to respond to almost every post posted on their facebook page. Here are a few examples:
DC: Are TJX stores not getting in as many items ? The Store that i usually go to - I have not seen hardly anything new for the past month.....
TJ Maxx: Hi Diane, our buyers are always in the marketplace striking up last minute deals with designers, and thousands of new items arrive at each TJ. Maxx each week. Which location are you referring to?
OTF: Just had a horrible experience this afternoon (June 9) at the TJMaxx in Pinnacle, Rogers, AR. I slipped and fell on the floor not once but twice! At first I thought it was me but the second time around and in the same exact place made me wonder. Lo and behold there was some cream or lotion that spilled on the floor. I reported the incident to the store manager, Jim R. and had it put on record as a complaint. My knees are bruised and now hurting and bothering me. :(
TJ Maxx: Hi Odessa,
Thank you for reaching out about this issue at our Rogers store. If you need further assistance, please call our customer service team at 1-800-926-6299 M-F between 9-5 EST.
MW: I bought a carry on suitcase at my TJ Maxx yesterday, took it on a flight today and the handle that extends so you can roll it broke! The receipt is at home, but they have stores where I travelled too. Can I get I take it to a store here and exchange it or get store credit for a new bag or do I have to wait until I get back home and suffer again at the airport?
TJ Maxx: Hi Melanie,
Our customer service team can address this issue for you. Please give them a call at 1-800-926-6299 M-F between 9-5PM EST.
The company cares enough to reach out to all of their customers. They add their own personal touch...
Now if you will excuse me, this Maxxinista has some shopping to do....
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